Legal document

Terms & Conditions

These terms govern the relationship between OTAK Industry and its customers for every order placed through the online store. Completing an order constitutes acceptance of them.

1. Who we are

Business details

Trading name: OTAK Industry.
Commercial registration number: 7051437932.
VAT registration number: 314184376100003.
Activity: manufacturing, supply and installation of interior and exterior doors, aluminium systems and curtain wall facades.
Place of business and area of operation: Kingdom of Saudi Arabia.
Customer service channels: +966 0539339882 — otak.sa2025@gmail.com.

Currency and pricing: All prices and transactions on this website are exclusively in Saudi Riyals (SAR). Each product's price and full description are shown clearly on its product page before an order is completed.

2. Measurements and order approval

Interior and exterior doors

The door measurement fee is SAR 800. It is non-refundable once the service has been provided or once the permitted cancellation period has passed, and it is deducted from the order total when the purchase is completed.
The customer must prepare the site for measurement and ensure tiling and plastering are finished before the appointment. If the site is not ready, the measurement appointment is rescheduled to the next available slot.
The customer must contact the sales specialist within 3 working days of the measurement visit to complete the order, approve the selections and confirm the correct quantities.
The measurement report states whether the site is ready. If the site needs modifications or further preparation, the measurement appointment is rescheduled to the next available slot on the approved schedule.
The measurement sheet is only approved once signed by the customer or their representative. Without a signature, the measurement appointment is rescheduled again to the next available slot.

3. Installation time and requirements

3.1 Installation time and scheduling

Preparation and installation take 30 to 35 working days from the date of final payment or signing of the approval form. Lead times may be affected during promotions and sale periods.
An installation appointment is only confirmed once 100% of the order value has been paid and the final measurements have been taken. If either condition is not met, the invoice remains without an installation date.
If the customer asks to postpone installation, the appointment is rescheduled to the next available slot in the system.
If the customer does not reply to the company's message confirming the installation appointment, the appointment is automatically moved to the next available slot in the system.
If the customer advises that the site is not ready for installation, the invoice status is changed to "Not ready" and no new installation date is booked. The customer must contact store staff or customer service to reschedule to the next available slot.
Options, colours and add-ons cannot be changed after the approval form has been signed.

3.2 Site preparation and handles

Where old doors are present on site, the customer must remove them and prepare the openings before the new doors are installed.
Handles are installed when purchased from the company. Handles purchased elsewhere incur an additional installation charge.

3.3 Hardware purchased elsewhere

Where a handle, lock cylinder or lock is purchased elsewhere, the customer must have it on site at the scheduled time, to the following specifications:
Door lock cylinder size: 45 mm.
Spindle size: 9 cm for 6 cm thick doors.
Spindle size: 7 cm for 4.5 cm thick doors.
If these parts are not on site to the required specifications at the scheduled time, the company is not responsible for, or obliged to, install them at a later date after the scheduled appointment has ended.

3.4 Installation charges

Free installation within the city and the company's service area requires a minimum of 5 doors. Orders with fewer doors incur installation charges at the approved rate.
Installation outside the city incurs installation charges, with a minimum of 10 doors.

4. Warranty

Warranty period by product

Products are covered for the warranty period set for each product, under the company's approved warranty terms and conditions.
Wall cladding: 5-year warranty.
Exterior doors: 15-year warranty.
Interior doors: 10-year warranty.
Door handles: 2-year warranty.
Smart handles: 1-year warranty.

5. Communication policy

Appointment confirmation

A confirmation message is sent from the company's number on the morning of the day before the appointment.
If there is no reply, a second message asks the customer to get back in touch to confirm the appointment before 3 pm.
If the appointment is not confirmed, the customer is rescheduled to the next available installation slot.

6. Handover, storage and site responsibility

Handover and site responsibility

The customer must be present on site during installation, or appoint a representative by written authorisation, and sign the completion release as soon as installation is finished. If the release is not signed at the time, this is deemed acceptance of the work and the quality of installation.
The customer must prepare the site and keep it clear of other works or obstructions during installation, and must not bring any workers onto the site after the doors are installed. Any damage after installation and handover caused by workers on site is repaired at the customer's expense.
The customer or their representative must be present on site to receive and inspect the work. If neither is present, this is deemed confirmation that the product choice is correct and acceptance of the quality of the installation and work carried out.

Storage of goods: The company stores goods for 45 days from the date of purchase. If the storage period ends without delivery or installation being completed, the invoice is cancelled automatically and the company may dispose of its contents, with the invoice value refunded to the customer under the company's approved returns policy.

7. Acknowledgement

Buyer's acknowledgement

These terms and conditions must be read before completing a purchase. As purchases are made through the online store, displaying these terms via the dedicated icon before the order is completed is the approved means of informing the customer of the company's contracting policy and way of working. The customer should therefore read them before completing a purchase.
I, the buyer, confirm that I have read all the terms and conditions and understood their content, and that responsibility for reading them and being aware of what they contain before completing a purchase through the online store rests with me.
I also confirm that I have read the contracting, exchange, returns, warranty, delivery and installation policies and all terms and conditions relating to the order before completing the purchase, and I agree to them by accepting the dedicated terms and conditions icon in the online store.

For any question about these terms, please contact customer service on +966 0539339882 or at otak.sa2025@gmail.com.