Data protection

Privacy Policy

This policy explains what data we collect when you use the website, why we collect it, and how we protect and share it.

1. The data we collect

1.1 Types of data

Identity data: name, mobile number and email address.
Order data: project or installation address, measurements and specifications.
Technical data: IP address, browser type and cookies used to improve the browsing experience.
We never store bank card details on our servers under any circumstances.

1.2 Why we use it

To complete purchases, delivery, installation and after-sales follow-up.
To contact you about the status of your order or a requested quotation.
To improve our services and the experience of using the website.
To meet regulatory and accounting obligations in the Kingdom of Saudi Arabia.

2. Protection and sharing

2.1 Information security

We apply technical and organisational measures to protect customer data against unauthorised access or disclosure, and data travels between your browser and our servers over an encrypted connection (HTTPS).

2.2 Sharing with third parties

We do not sell or rent your personal data to any third party.
We share the minimum necessary data only with delivery partners: licensed payment gateways, shipping companies and installation teams.
Data may be shared with the competent government authorities where there is a lawful request to do so.

Bank card details: All payments are processed through licensed, encrypted payment gateways. OTAK Industry never sees your full card details and does not retain them at any stage.

3. Your rights

Controlling your data

You may request access to the personal data we hold about you, or ask us to correct it.
You may request deletion of your data, so far as that does not conflict with regulatory and accounting obligations.
You may unsubscribe from marketing messages at any time.
To exercise any of these rights, contact us at otak.sa2025@gmail.com or on +966 0539339882.

This policy may be updated from time to time; any update takes effect from the date it is published on this page.