Delivery Policy

• The expected time to provide or deliver the service is 15 to 30 working days from the date the order is confirmed and the agreed payment is settled.
• Where an order requires a site survey, the period is counted from the date the survey is completed and the measurements are approved.
• Orders with special specifications or large quantities may need longer; the customer is notified in writing before production begins.

• Order confirmation and approval of the specification.
• Site survey to record measurements, where required.
• Production at our factory.
• Shipping to site, then installation on the agreed date.

We deliver and install across all regions of the Kingdom of Saudi Arabia. Sites outside urban areas are arranged in advance with our operations team and may require additional time.

• Shipping is free on orders above SAR 10,000.
• Shipping on smaller orders is charged by region and consignment size, and is shown clearly at checkout before payment.
• Installation charges are set out in the quotation according to the nature of the site and the number of units.

• The site is not ready, or structural obstructions remain on the installation date.
• The customer requests a change to the specification after production has begun.
• Circumstances beyond our control, such as weather or supplier delays.
• In every case the customer is notified of the new date as soon as it is set.