General Policy

Terms, Conditions & Privacy Policy

A general template for businesses that manufacture and sell doors and construction solutions.

First: Terms & Conditions

1. Nature of the Contract and Products

The establishment specializes in supplying and manufacturing doors (WPC, aluminum, glass) based on the customer's order. Order confirmation is considered final approval of the selected technical specifications, and the customer is not entitled to request substantial modifications after the production process has begun.

2. Measurement and On-Site Survey Policy

  • If measurements are provided by the customer, the customer bears full responsibility for their accuracy and conformity with the site.
  • If the on-site survey is carried out by the establishment's technicians, the establishment commits to ensuring the final product matches the surveyed measurements.
  • The site must be ready and free of structural obstacles at the time of the survey or installation, and any resulting delay may incur additional fees.

3. Payment and Pricing

All announced prices are subject to value-added tax (VAT) in accordance with applicable regulations. The purchase order is confirmed after payment of the agreed-upon advance, and payments are made through banking channels or approved electronic payment gateways.

Return and Cancellation Policy: Since products are manufactured with measurements and specifications customized for each client (Custom-made), the customer is not entitled to request a return, exchange, or order cancellation after manufacturing has begun, except in the case of technically proven manufacturing defects.

Second: Privacy Policy

1. Data Collection and Use

Personal data (name, contact number, project address) is collected for the purpose of completing sales, delivery, and installation. The establishment commits not to use this data for purposes other than those designated, nor to share it with third parties for marketing purposes without prior permission.

2. Information Security

The establishment applies technical standards to ensure the protection of customer data from unauthorized access. Financial transactions are processed through encrypted payment gateways that guarantee the confidentiality of bank card data.

Third: Warranty & After-Sales Services

The establishment guarantees the quality of materials and manufacturing against manufacturing defects for a specified period starting from the installation date. The right to claim under warranty is forfeited if the product is subjected to misuse, external maintenance, natural disasters, or modification by unauthorized parties.

This document is a general template and is subject to modification according to the establishment's internal policies.

Terms, Conditions & Privacy Policy | OTAK | OTAK Industry